At Amino Arcade, orders are processed after payment has been confirmed (not at checkout). Processing typically takes 1–3 business days (weekends/holidays excluded). If a product is temporarily unavailable we’ll notify you via email with a new shipping estimate. U.S. orders generally arrive in ~2–5 business days after dispatch; international shipping times vary based on location and local customs.
Tracking may take up to 24 hours to update once sent.
Yes but only if the order is still in “processing” status. Email us immediately if you need to make corrections. Once the package is endorsed for shipping we cannot alter the address. Please verify your shipping info at checkout. If the address error was on your side and the package is mis-delivered, we cannot issue a refund or replace it; we may offer a one-time discount toward a future order.
Once your order ships, we’ll send you an email with the tracking number and carrier link. Be sure to check your inbox (and spam/junk folder). Click the link to see real-time updates. If it doesn’t yet show movement, allow up to 24 hours for the system to refresh.
No. At Amino Arcade we do not retain your detailed payment card information once your transaction is approved. This helps protect your data and reduce risk of unauthorized access.
We offer global shipping as indicated at checkout. If your country isn’t listed, please contact our support team we may still be able to accommodate you. Note: you are responsible for checking your local import laws, duties, and restrictions before placing an order. Delivery cannot be guaranteed in every jurisdiction.
Sometimes yes sometimes no. If your order contains a mix of types (for example peptides and other compounds), they may ship in more than one parcel, resulting in multiple tracking numbers. If you receive a partial shipment, please contact us with a photo and we’ll verify whether the remainder is still in transit.
Unfortunately, once the order is placed and processed we cannot apply a code retroactively. Please apply your coupon at checkout. You are welcome to use the code on your next purchase instead.
Yes. If an item is listed as out of stock, contact us and we can help you with an advance order and provide details on expected restocking timelines. You can also sign up on the product page to receive a restock notification email.
Some products will display a live stock count; others may simply show an “Add to Cart” button if available, and “Out of Stock” if not. If you see “Add to Cart”, the item is currently available. If you’re unsure, reach out to support.
Typical restocks happen every ~2 weeks unless otherwise indicated. To stay up-to-date on new arrivals and restocks, subscribe to our newsletter or follow our social channels.
Yes! We run promotions and offer voucher codes from time to time. To receive updates, subscribe to our newsletter and follow us on Instagram, Facebook and Twitter for real-time offers.
Yes but only via certain carriers. For example, within the U.S., shipments to PO Boxes or APO/FPO addresses may be restricted to USPS. Please verify available options at checkout or contact support before ordering.
Returns are accepted for unopened, sealed items (certain categories only) within 7 business days of delivery. You must pay the return shipping and supply a tracking number. Once the item is received and inspected, we process your refund. A restocking fee (e.g., ~15 %) may be deducted per product. Note: some product categories (e.g., peptides depending on shipping Returns are accepted for unopened, sealed items (certain categories only) within 7 business days of delivery. You must pay the return shipping and supply a tracking number. Once the item is received and inspected, we process your refund. A restocking fee (e.g., ~15 %) may be deducted per product. Note: some product categories (e.g., peptides depending on shipping
constraints) may not be refundable. Improper usage or storage of a product will void eligibility for return.
If your shipment is seized internationally, we may offer a discount toward your next order rather than a refund.
If your order arrives damaged, is incomplete, or contains incorrect items, notify us within 7 business days of delivery. Provide clear photos of the item, packaging (including tracking number), and any other relevant shipments. We’ll evaluate and offer a free reshipment if verified. Note: if the package shows “delivered” but you never received it, or if customs seized it, your recourse may be limited and we may instead provide a discount toward a future order.
You can request changes or cancellation only while the order is still processing. Once the shipment is endorsed for dispatch, modifications or cancellations are no longer possible. If a payment is pending and the order hasn’t shipped yet, you may be able to cancel it through your account dashboard. For orders with confirmed payment, cancellation may result in a refund scenario see our refund policy.
Refunds are only available in certain scenarios (e.g., verified quality issues). Standard purchases are final. If eligible, refund is made to the original payment method after deducting shipping/shipping-related fees and any applicable processing fee. For international shipments that were seized, we may instead issue a discount for next purchase.
Chargebacks are taken very seriously at Amino Arcade. If you initiate a chargeback instead of contacting us directly, we reserve the right to refuse future sales and may place your account on a no-sell list. Before contacting your bank or payment provider, please reach out to our support team many issues can be resolved faster that way.
Our peptides are provided as lyophilized (freeze-dried) powders to preserve stability and ensure quality during transit. Any liquid or pre-dissolved format would be highly prone to degradation.
We recommend storing in original sealed packaging. For short-term (days/weeks), room temperature is sufficient if the vial is sealed and kept dry/dark. For longer storage, refrigeration (~4 °C) or freezing (-20 °C) is ideal. Avoid light exposure and frequent freeze-thaw cycles. When retrieving from freezer, allow the vial to reach room temperature before opening to prevent moisture condensation.
You may purchase peptides individually (per vial) or as part of a “kit” (e.g., multiple vials packaged together). Vials may arrive with minimal labelling; vial identification is often done via the cap color as shown on the product page. If an alternate cap color must be used temporarily, we’ll still ensure correct product but may ship a different cap color.
Check the cap color against the product page image. If you’re unsure or the color differs (sometimes due to availability), contact us with the batch number/photo and we’ll verify. We’re happy to assist via chat or email.
If you ordered both single vials and a kit, they may ship separately and you may receive distinct tracking numbers. Check your inbox (including spam) for tracking info. If it’s missing, contact us and we’ll provide the second tracking number.
Yes we use special packaging for peptide kits that prioritizes customs compliance and safe transit. Packaging may look different than expected, but the product inside is unaffected. Ignore external box labels and inspect vial contents/labels. If you need help identifying the vials, contact us.
Example: BPC-157 (5 mg) typically dissolves in ~2 mL of bacteriostatic water (BAC water) as per our product guidance. (Note: always follow your lab protocol.)
Some peptides are custom-formulated or produced on demand to spec, causing longer lead times (e.g., 3–5 business days) before dispatch.
Yes any pre-formulated liquids or solutions provided contain ~7% ethanol as part of the solvent matrix.
Please note: all our products at Amino Arcade are strictly intended for research purposes only. We do not promote or support human use or consumption. It is your responsibility to verify the legality in your jurisdiction before ordering.
No. We do not provide dosage guidance or usage instructions for human consumption consulting those topics may violate local regulations. Researchers are expected to apply their own protocols. If you’re unsure, we recommend ordering a smaller quantity initially.
We conduct batch-by-batch testing via qualified labs (e.g., HPLC) to ensure >99% purity of our active ingredients. Certificates of analysis (COAs) are posted periodically for transparency.
If you’re ever uncertain about a product’s integrity, you may test it at any properly licensed HPLC facility. If the results indicate unacceptable purity, we will refund the full order amount + shipping costs (subject to verification). Please contact us for details.
If you purchase an HCG product, you may test it using a standard pregnancy-test stick: add one vial of powder to ~50 mL of BAC water, then use the test stick. A negative result may indicate the solution is too dilute — using less than recommended volume may yield false negative.
Yes. Join our affiliate network, refer colleagues or contacts, and earn commission for each sale resulting from your unique link. Signing up is free and we’ll provide all tracking and payout details once approved. (Visit our “Affiliate Area” for full terms.)
When you register an Amino Arcade account (or during your first purchase) you’ll automatically receive a starter points bonus. Points accumulate with each order and can be redeemed for discount coupons. Points cannot be stacked with other promotional codes and are subject to the program terms.
Yes if you intend to purchase at higher volumes, we offer wholesale pricing (up to ~80% off in some cases) for qualified researchers or distributors. Contact our team for the current wholesale list and requirements.
When you place your first order at Amino Arcade, an account will either be created for you automatically or you’ll be prompted to set one up. Login credentials will be sent to the email you used at checkout.
Click “Forgot Password” on the login page; a reset link will be sent to your email (check spam/junk too). If you still experience issues, contact support and we’ll assist.
We’re available via email and live-chat. For urgent concerns you can also call our designated support phone number (see Contact Us page). For general questions, email [support@aminoarcade.com] and include your order number, issue, and best contact method.
