Orders are prepared once payment is successfully confirmed. Processing usually takes 1–3 business days (excluding weekends and public holidays).
After dispatch, deliveries within the U.S. typically arrive in 2–5 business days, while international shipments vary depending on destination and customs clearance.
Tracking updates may take up to 24 hours after shipment confirmation
Address changes are only possible if the order has not yet entered processing. Contact support immediately after placing your order for the best chance of modification.
Once your package ships, you’ll receive an email with tracking details. You can also view tracking information directly from your account dashboard.
No. Amino Arcade does not store credit card information. All payments are handled through secure, encrypted payment processors.
Yes, we ship to many countries worldwide. Availability may vary based on local regulations and carrier restrictions.
Most orders ship as a single package. In certain cases such as multiple warehouses or product availability items may ship separately.
Discount codes must be applied at checkout. Once an order is completed, promo codes cannot be retroactively added.
Pre-orders are not always available. If a product is out of stock, you can subscribe to restock notifications on the product page.
Stock availability is displayed on each product page. Items marked “Out of Stock” are currently unavailable for purchase.
Restock timelines vary by product demand and supplier availability. High-demand items may sell out quickly once restocked.
Yes. We periodically release promotions, special sales, and limited-time offers. Subscribe to our mailing list to stay updated.
Shipping to PO Boxes and APO/FPO addresses may be limited depending on the carrier and destination.
Returns are accepted for unopened and sealed products only (eligible categories) within 7 business days of delivery.
Customers are responsible for return shipping and must provide valid tracking information. After inspection, refunds are processed minus any applicable restocking fees (typically around 15%).
Some categories may not be eligible for returns due to shipping or regulatory constraints. Improper storage or handling voids return eligibility.
Contact support within 48 hours of delivery with photos and order details. Our team will review and resolve the issue accordingly.
Orders can only be modified or canceled before processing begins. Once processing starts, changes may no longer be possible.
Approved refunds are issued back to the original payment method after the returned item has been received and inspected.
Initiating a chargeback without contacting support may delay resolution. We recommend reaching out to our team first so we can assist directly.
All peptides are supplied in lyophilized (freeze-dried) powder form to ensure maximum stability, purity, and shelf life during transit.
Peptides should be stored according to product-specific guidelines. Improper storage may compromise stability and quality.
A vial contains a single compound, while a kit may include multiple vials or bundled components.
Each vial is labeled for identification. If labels appear unclear, contact support before proceeding.
Reach out to customer support with your order number and photos so we can investigate and resolve the issue.
Yes. Packaging may vary depending on supplier and shipping method. This does not affect product quality.
Some compounds require additional handling, sourcing, or compliance checks, which can extend processing time.
Product compositions vary. Refer to the product description or contact support for detailed formulation information.
All Amino Arcade products are intended for research purposes only. It is the customer’s responsibility to ensure compliance with local laws before purchasing.
No. We do not provide usage, dosage, or consumption guidance.
Products undergo strict sourcing and quality control processes, including third-party testing where applicable.
We stand behind the quality of our products as supplied. Any concerns should be reported promptly upon delivery.
Lab reports are provided for transparency. For technical interpretation, consult a qualified professional.
Yes. Approved affiliates earn commission on qualifying sales through unique referral links. Full details are available in the Affiliate Area.
Reward points are earned through eligible purchases and can be redeemed according to program rules.
Bulk pricing may be available for qualified orders. Contact support for evaluation.
An account is created automatically when you place your first order, or you may be prompted to set one up during checkout.
Use the password reset option or contact support if issues persist.
